Terms & Conditions

Oz Party Limo's Comprehensive Service Terms & Conditions

Welcome to Oz Party Limo’s terms and conditions, ensuring a transparent and enjoyable experience for all our customers.

1. Booking Security Deposit:

A mandatory deposit is required for all reservations, varying by bus type. This deposit is refundable post-trip, provided the bus is returned in a clean and undamaged state. Refund processing may take 2-7 business days, subject to banking cycles.

2. Payment Options:

We offer several payment methods for your convenience:

Cash payments directly to the driver on the pickup day.
Internet banking or bank deposit, to be completed 4 days prior to the trip.
Credit card payments via invoice, accepting Visa, MasterCard, and Amex.

3. Online Booking Fee:

A 3% fee applies to payments made online or via invoice.

4. Booking Confirmation:

We’ll send a confirmation email with your payment details. Please verify and immediately report any discrepancies.

5. Contractual Communication:

Any communications via email or text between clients and our team are considered legally binding agreements.

6. Privacy of Personal Information:

Client details entered in our online system are securely stored in the XERO invoicing database.

7. Responsibility for Booking Details:

We are not liable for errors in details provided through our online booking system. Please double-check your information before confirming.

8. Cancellation Policy:

The security deposit is non-refundable upon cancellation. Cancellations within 24 hours of the trip will incur a 50% charge of the total payment.

9. Pre-Trip Text Confirmation:

If you haven’t received a confirmation text with driver details the day before your booking, please contact us by 8 pm.

10. Punctuality for Pickup:

Passengers should be ready 15-30 minutes before the scheduled time. Delayed readiness may result in departure without refund due to subsequent bookings.

11. Bus Breakdown Policy:

In case of a breakdown, we aim to provide a replacement within 2-4 hours. If unable, a trip refund will be issued, excluding additional incurred costs.

12. Limitation of Liability for Unforeseen Events:

We are not responsible for delays or cancellations due to external factors like accidents, weather, strikes, etc.

13. Traffic Delays Disclaimer:

We are not accountable for delays due to traffic conditions. Consider longer travel times for large buses.

14. Strict No-Smoking Policy:

Smoking on buses is prohibited by state law. Non-compliance will result in passenger removal without a refund.

15. Alcohol Consumption Policy:

Legal and responsible drinking is permitted. Glass containers are not allowed for safety reasons.

16. No Food Policy:

Food or snacks are not allowed on the buses.

17. Passenger Safety:

Travel is at passengers’ own risk. Seatbelts, where available, must be worn.

18. Damage Responsibility:

Any damages or uncleanliness may result in termination of the trip and loss of the deposit. Excessive damage will incur repair costs ranging from $300 to $1000.

19. Behavioural Policy:

Disruptive behavior, fighting, vandalism, or excessive intoxication can lead to eviction and trip termination without refund.

20. Personal Belongings:

Passengers are responsible for their belongings. We are not liable for lost or stolen items left on the bus.

21. Photography and Video Consent:

Images captured by drivers are used for promotional purposes. Non-consent should be communicated to the driver. In legal scenarios, such footage may be provided as evidence.

For any questions or to understand more about our services and fleet, please visit our Fleet Page or contact us at 02 8776 6810. Your compliance with these terms ensures a safe, enjoyable experience for everyone aboard Oz Party Limo.